WheelMates Known Issues: Fatal Error, V-Sync, Cog Softlock

Everything here comes from the Steam discussions and announcements between September 1 and 2, 2026, with the developer’s reply where there is one. Firevolt’s support address is [email protected]; the pinned bug thread is on the Steam forum.

Fixed

Could not log in (hotfixed Sept 1)

“We’ve just released a hotfix that solves the issue where some players couldn’t log into the game.” If it persists: restart Steam and make sure the game is up to date, then report it in the Discord or the discussions.

Acknowledged, patch coming

Garage: cogs lost after unlocking the Magnetic Grabber

Two reports: cogs went past the steam trap or into the acid, did not respawn after quitting and reloading, and the steam trap plus the doors behind it stayed locked. Firevolt (Sept 2): “We’re aware of it and already working on a fix. We’re hoping to release a patch soon.” Workaround until then: one cog at a time, magnet on until it is over solid ground, nothing into the acid. Details in the Garage walkthrough.

Reported, under investigation

Fatal error on launch (Unreal crash dialog)

Several players get an Unreal “Fatal Error” (one quotes “UE-CarGame”) before the menu, on a range of hardware including an RTX 4090 system. Firevolt asked for specs. Community workaround that worked for one player: on Intel Core Ultra processors with an NPU, open Device Manager → Neural processors → disable Intel AI Boost; the game ran afterwards. Another player tried disabling the APU, older upscaling, DX11/DX12 forcing and Defender exclusions without success and was told to send logs. Logs live at C:\SteamLibrary\steamapps\common\RC Together\CarGame\Saved\Logs.

EOS NoConnection

One report on Sept 2 with no reply yet. It is an Epic Online Services error, which the online mode uses; check both players are on the same version and that Steam is online.

Neuro-Void keypad with no way forward

A pair reached a keypad in the Neuro-Void without the Magnetic Grabber and could not determine the numbers. Unanswered. The gadget is found in the Garage, whose completion rate is above the Neuro-Void’s, so the practical fix is to complete the Garage first; the keypad language is on the puzzles page.

Backyard: last lever, gate stays closed

“We can’t finish Backyard, we literally on the last lever, but gate is closed.” No reply yet.

Garage demo: stuck loading after the third pump

A demo-era Reddit report (June). Not seen in the release build so far; restarting the game rather than the level is the usual advice.

Working as intended

V-Sync forced off

Firevolt: “Do you have DLSS turned on in the settings? If so, V-Sync being forced off is expected behavior.” Players add that V-Sync is also greyed out in windowed fullscreen but selectable in exclusive fullscreen with DLSS and AMD upscaling off.

Steam Deck: Play Local missing

The game reads a SteamDeck=1 environment variable and hides local play on Deck. Adding SteamDeck=0 %command% to the launch options restores it, with a Deck-specific performance profile switched off (one player measured menus dropping from 30 to 25 fps). Firevolt has confirmed Deck support but Valve has not rated the game yet.

Supporter Pack skins on the Friend’s Pass copy

The pass player cannot use the owner’s Supporter Pack car and skins, including on a second PC. Reported Sept 2, no reply; treat DLC cosmetics as owner-only.

How to report

From the pinned thread: describe what happened step by step; include the game version from the bottom-left of the main menu; say whether you are on keyboard and mouse, which gamepad, or Steam Deck, plus CPU, GPU and RAM; attach screenshots or video via a file host; and attach the log files from the path above.